Customer Relationship Management Executive (CRM) at The Big Phone Store | Wolverhampton, UK | £24K/yr – £50K/yr

The Big Phone Store

Customer Relationship Management Executive (CRM)

Wolverhampton, UK (Hybrid)

£24K/yr – £50K/yrMid LevelFull time

Posted 2 months ago

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Job Summary

Own and optimise cross-channel CRM programs to boost retention, engagement, and loyalty through data-driven personalization and close collaboration with marketing and product.

Own end-to-end CRM strategy and campaigns across email, SMS, and other channels to improve engagement and lifetime value.
Collaborate with marketing and product to align CRM with business goals and translate insights into tailored, measurable campaigns.

Job Description

Responsibilities

Develop, execute and optimise CRM strategies that drive customer retention, engagement and loyalty.
Manage and analyse customer data to create personalised and impactful marketing campaigns.
Segment customer audiences and deliver targeted communications across multiple channels (email, SMS, etc.)
Collaborate with teams to ensure customer touchpoints are seamless and consistent.
Monitor campaign performance, assess customer feedback and adjust strategies to improve outcomes.
Stay updated with the latest CRM tools, technologies and best practices to enhance customer experience.
Work closely with the marketing and product teams to align CRM strategies with overall business goals.

Preferred

You're a driven marketer with experience in CRM, customer loyalty, and data-driven marketing.
You understand the power of customer insights and are passionate about using data to drive decision-making.
You thrive in a high accountability, results-driven environment and are eager to make an impact on customer engagement and retention.
You have experience in creating tailored marketing campaigns that resonate with customers and drive results.

Benefits

Hybrid working available
Permanent role
Industry sector- Recession Proof
Staff Discounts
Private Pension Scheme
Days out and other social events
Free onsite parking
Equal opportunities employer, fully committed to diversity, equality and inclusion since 1999
Birthdays off and paid for without having to use entitlement after year 2
Up to 28 days paid holiday
One extra day holiday rewarded for every year of service from year 2

The Big Phone Store

BIG on Quality • BIG on ValueWe're a BIG deal! We sell nearly new, low-priced, mobile phones to customers who don't want to sacrifice quality over value.People don't always want the latest phone; they are more than happy to purchase a nearly new phone at the fraction of the price of a brand new one.Just because we sell pre-owned devices doesn't mean quality is compromised. Our hawk-eyed lab technicians lovingly refurbish each mobile phone through a stringent 25 point check, which we call "The BIG refurb certification", ensuring all used phones are refurbished. Peace of mind for our customers is always at the heart of what we do. In a time when the world is suffering from too much waste, pre-owned phones help reduce waste and preserve resources. 140 million phones end up in landfill each year and recycling mobile phones reduce harmful chemicals out of landfill and water, phew! The Big Phone Store is committed to giving an incredible service, and we understand that phones are our customer's lifeline, so our "BIG service promise" means a guarantee and warranty on every device, and help and advice where you need it.

Founded in 2016

Essington, England, GBR

24 employees (2 in marketing)

www.thebigphonestore.co.uk