Responsibilities - Design and run customer lifecycle programmes that support onboarding, adoption, renewal and expansion, using customer behaviour and usage data to guide your approach. - Build and manage upsell and cross-sell campaigns that help existing customers get more value from Access ERP Core and related products. - Work closely with Sales and Customer Success to support renewals, spot growth opportunities and help turn customer interest into qualified sales conversations. - Review campaign performance and customer engagement data to improve messaging, timing and channels over time.