Responsibilities

• The role will help to devise, manage and implement a targeted customer engagement strategy that engages and informs the communities about the work. This will include all customers and interested stakeholders, schools, businesses, local community groups, local authorities etc.
• While the role is predominantly aimed at customers and community engagement, it will also support the communications team to implement its communications and external relations work surrounding the work.
• Being the main point of contact for customers impacted by our zonal studies work – including manning an information van that will be used as part of the project
• Managing the drafting, printing and distribution of customer correspondence and other communications materials relating to the project
• Arranging community events, exhibitions, surgeries as necessary, door knocking as required
• Driving awareness among local customers (household and non-household) – of the major investment to enhance drinking water supplies
• Assisting the relevant Community Engagement Manager to deliver the targeted communication plan, including community and customer engagement, to inform stakeholders (including schools, businesses, local community groups, local authority departments) about the benefits of the scheme and the impact on the area and its population
• Working closely with contract partners and their staff who are responsible for carrying out the works on behalf of Welsh Water, including ensuring project sites are appropriately branded
• Ensuring the Welsh Water brand receives appropriate recognition and credit is given when due
• Raising purchase orders when required

Requirements

• Enthusiastic about putting our customers first every day
• Highly competent in Microsoft Office Packages
• Good verbal and written skills
• Office and diary management skills
• Events management
• Hybrid working 2 days in the office. Monday and Tuesday
• Applications from candidates who are wanting to work flexibly are welcome for this role and can be discussed at interview stage
• Delivering first class customer service, face to face and via other communications channels
• Developing relationships with partner organisations e.g. contractors and local authorities
• Managing and resolving complaints from customers, stakeholders and other external bodies

Benefits

• As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:
• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• Health CashBack scheme
• An employee assistance programme for employees and their immediate family