Responsibilities

• Maintaining a regular customer communications programme that supports engagement and retention across the customer lifecycle.
• Creating clear, customer-focused content by gathering information, writing, and publishing across relevant channels.
• Promoting customer stories internally and externally to support advocacy and shared learning.
• Supporting the planning and delivery of customer-focused user events, both online and face to face.
• Developing and maintaining customer data within Salesforce, including preference centres and reference site tracking.
• Contributing to our customer advocacy programme by building trusted relationships with key customers.
• Supporting campaign measurement through regular reporting and insight.
• Playing a role in the development of a new community platform for the System C user community.

Requirements

• Strong experience in a B2B marketing or communications role, technology experience is helpful but not essential.
• Strong written and verbal communication skills, with hands-on experience producing marketing content.
• Experience using Marketo or a similar marketing automation platform.
• The ability to manage projects and deliver results to agreed timescales.
• A proactive, positive approach, with strong attention to detail and quality.
• A collaborative mindset and comfort working in a fast-changing environment.

Benefits

• You will be part of a supportive, values-led organisation that encourages ownership, teamwork, and continuous improvement.
• We offer flexible benefits, development opportunities, and the chance to make a meaningful impact in health and care.