Responsibilities

• Lead the coordination and delivery of CRM campaigns across Medlock Square activity, supporting customer engagement and commercial performance through targeted and data-informed communication activity.
• Work closely with Marketing, Business Intelligence and operational teams to ensure campaigns are aligned to audience needs, commercial priorities and operational requirements.
• Support audience segmentation and customer journey activity, developing communication approaches that improve engagement, retention and repeat visitation.
• Use customer insight and performance data to optimise campaign effectiveness and support continuous improvement across CRM activity.
• Contribute to CRM operations, reporting and process coordination, ensuring customer data, campaign records and workflows are managed accurately and consistently.
• Deliver coordinated and effective customer communication activity across Medlock Square through strong organisation and collaboration.

Requirements

• Experience delivering CRM, customer communication or digital marketing campaigns
• Strong working knowledge and level 3 minimum certification of the Braze platform will be essential
• Understanding of CRM platforms, audience segmentation and customer engagement principles
• Experience coordinating multi-channel customer communications
• Ability to interpret campaign performance data and customer insight
• Strong organisational and campaign coordination skills
• Collaborative approach across marketing and operational teams

Benefits

• 26 days’ annual leave plus a day off for your birthday
• Private healthcare and dental cover
• Annual discretionary bonus
• Health Cash Plan
• Employee Assistance Programme with 24/7 GP support
• Company pension and life assurance
• Cycle to work
• Give As You Earn
• Discounted match tickets
• Savings in the City Store