Responsibilities

• Lead CRM strategy, execution and reporting across the customer lifecycle – from acquisition to retention, up-selling and referrals – via email, notifications, SMS and WhatsApp
• Building and scaling a test-and-learn engine, relentlessly experimenting, segmenting and optimising to improve performance
• Getting deep into our CRM platform to manage segments, run tests, create complex workflows and other technical tasks
• Crafting compelling copy that goes beyond functional messaging to create best-in-class customer journeys
• Being a proactive member of the marketing team, getting stuck into brainstorms, contributing to growth, and supporting wider team efforts
• Working closely with teams across the business, including founders, marketing, growth, ops, product and tech to support business objectives

Requirements

• 3-5 years of experience in marketing/growth/CRM. You’re a future Head of Marketing who sees owning a channel end-to-end as the opportunity it is

Preferred

• Bonus points if already in a subscription business, have dedicated CRM and/or data experience (e.g. SQL)

Benefits

• 💸 Salary: £45,000 - £55,000
• Ownership in Honest through our EMI option scheme
• 33 days of annual leave including all the bank holidays + an extra day each year you stay with Honest
• Your birthday off each year on us!
• A hybrid-first working environment with at least 1 day per week in the London office
• An Honest sim, and refurb phone on us
• 1 paid volunteering day each year
• Wellbeing budget through Heka
• Cycle to Work scheme
• £500 annual learning budget