CRM Manager – EMEA

London, UK (Hybrid)

£35K/yr – £50K/yrMid LevelFull time

Posted 4 weeks ago

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Job Summary

Own multi-channel CRM and lifecycle marketing for an iGaming audience, turning player insights into personalized campaigns that lift onboarding, retention, and monetization.

  • Lifecycle strategy and journey design across onboarding, retention, upsell, cross-sell, and reactivation.
  • Automated campaigns triggered by player behavior and predictive signals to identify at-risk players.
  • Cross-channel execution and KPI-driven optimization across email, push, and in-app messaging.

Job Description

Responsibilities: Design and implement promotional strategies to maximize engagement and lifetime value. Plan, execute, and monitor promotions across multiple channels, including email, push notifications, and in-app messaging. Analyze campaign effectiveness using key performance indicators (KPIs) and provide actionable insights. Prepare regular reports to track progress and inform future strategies. Develop tailored lifecycle models to optimize player onboarding, retention, upsell, cross-sell, and reactivation. Set up and manage automated campaigns triggered by player behaviors. Utilize predictive analytics to identify at-risk players and implement targeted retention tactics. Design and optimize customer lifecycle journeys, player segmentation, and VIP programs
Incline Gaming Marketing logo

Incline Gaming Marketing

iGaming is not just another market for us – it’s all we do. Our team bring unrivalled expertise in digital marketing, online casino and sports betting to deliver high-performance UA, CRM and Creative services.

Founded in 2020
Clayton, California, USA
25 employees (12 in marketing)

Traffic Signals

Monthly Visitors
235
Traffic Source Mix
Search
32.9%
Direct
41.7%
Referral
12.8%
Social
9.9%
Paid
1.6%

Headcount Trend

Current headcount: ~25

Marketing Team

Marketing Team Size
4 (16% of company)