Responsibilities

• Build and execute lifecycle campaigns across activation, retention and reactivation stages.
• Implement customer journeys and workflows in HubSpot including triggers, segmentation and automation.
• Support the design and execution of onboarding, activation, retention and re-engagement programmes.
• Maintain CRM campaign calendars, ensuring campaigns are delivered on time and to brief.
• Ensure campaigns meet compliance requirements, including correct use of claims, disclosures and approvals.
• Ensure all customer communications are compliant across active jurisdictions, adapting messaging and requirements to each regulatory environment.
• Work with the Data team to ensure campaign tracking and reporting are accurate.
• Monitor campaign performance and support ongoing optimisation through testing and iteration.
• Coordinate with Sales and Lifecycle teams to align messaging, timing and customer contact rules.

Requirements

• Hands-on experience with CRM or marketing automation platforms (HubSpot).
• Strong understanding of lifecycle marketing and campaign execution.
• Good knowledge of segmentation, triggers and customer journey logic.
• Strong attention to detail and ability to manage multiple campaigns simultaneously.
• Comfortable working within regulated environments and approval workflows.
• Ability to collaborate effectively with Lifecycle, Data, Sales and Compliance teams.

Benefits

• Private healthcare.
• Active Lifestyle allowance.
• Annual leave above minimum entitlement.
• Up to 3 weeks allowance to work in any location.