Responsibilities

• As our newest Content Manager, you will be the engineer who ensures the content production machine runs optimally.
• You'll be the primary point of contact and own end-to-end delivery of content deliverables for your own portfolio of clients.
• Ultimate responsibility for ensuring that every piece of content is delivered on time, on brief, and meets our high bar for quality.
• The heart of the role is in client and project management -- you'll be the main point of contact for a portfolio of clients, and shoulder much of the responsibility for managing these client relationships, keeping delivery on track, and ensuring quality remains high.
• Excellent written and verbal communication skills are central to being an effective Content Manager. You'll regularly communicate directly with clients via Slack, email, and Trello, and lead fortnightly or monthly check-in meetings, often with multiple stakeholders.
• Organization, critical thinking, and an eye for detail are all equally critical.
• On time
• We produce a high volume of content at Ellipsis, and we do so quickly! You'll need to be adept at prioritizing different task types across your client portfolio, coordinating with our in-house Writing and Strategy teams to ensure dependencies are met when scheduling tasks, and proactive in reorganising your (and others') workloads according to internal and external factors.
• On brief
• As a Content Manager, you'll hold a holistic view of your client accounts. You'll understand your clients' priorities and goals, how our content strategy ties into them, and how each deliverable feeds into that strategy. You'll have ultimate responsibility for understanding the intended job of each piece of content, properly briefing the Writing team before they start work, and ensuring that each finished article or page meets the requirements of the brief before it goes to the client.

Requirements

• We're looking for a highly organized project manager, adept at managing both client and internal relationships.
• We'd expect at least 3-4 years of experience in a project management, client/account management, or similar role.
• Beyond this, a meticulous eye for quality, an ability to identify problems or blockers, and a proactive approach to solving them are hard requirements.
• You'll need to be confident in getting up to speed fast on unfamiliar B2B and SaaS topics and ensuring that each piece of content we ship is compelling, user-friendly, and optimized for AI and legacy search.
• A working understanding of GEO would be an advantage, but what we're really looking for is somebody with an eagerness to learn and the ability to do so quickly.
• Strong critical thinking is a must-have at Ellipsis! If a deliverable doesn't appear to align with client goals, or a completed article doesn't match the brief, you'll need to be confident in calling it out.
• As a 100% remote team, we carefully balance collaboration with an environment that enables everyone to do their best work.
• You'll thus be a professional who regularly attends meetings between 9am-5pm GMT, with occasional calls outside these times.
• You'll be confident in communicating with the team through Basecamp (our project management software) and Google Meet, and with clients through Slack, Email, and video calls.
• The majority of the team is located in Europe, and we have clients all over the world.

Preferred

• A working understanding of GEO would be an advantage, but what we're really looking for is somebody with an eagerness to learn and the ability to do so quickly.

Benefits

• This is a full-time, 100% remote role. You'll be a full team member, and involved in our team projects, work, and meetups
• Competitive salary with pension benchmarked to UK rates and based on experience
• £33-38k/year salary, depending on experience
• 28 days of paid holiday
• An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days
• 4-day work week, once a month
• Genuinely flexible working
• Regular team retreats (:1 per year); last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest
• Time and budget for learning and development
• Enhanced maternity/paternity leave, and sick pay