Responsibilities

• Develop, review, write, edit and publish content that meets Ofgem needs as well as those of our users to strict deadlines using content management systems.
• Support the timely delivery of communications campaigns, managing digital output from ideation to launch.
• Make sure that Ofgem.gov.uk content is user-centred, aligns to business objectives and consistently meets publishing standards.
• Use analytical skills and work with colleagues to develop and use insight, interpreting research to better understand user needs and improve content based on data and user feedback.
• Evaluate customer journeys and make sure they are the best they can be – identifying content gaps and overlaps.
• Provide content expertise and advice to Ofgem colleagues.
• Increase digital understanding across the organisation by acting as an advocate for the benefits of user centred content design by default, running training and presenting to colleagues.
• Develop and deliver communications campaigns content
• Support the delivery of content transformation on ofgem.gov.uk using content design principles.
• Work with Head of Digital to deliver the Ofgem web content strategy.

Requirements

• Content design experience with proven ability to create online content that is accessible and user-centred. (LEAD CRITERIA)
• Ability to interpret complex content and convert into clear understandable messaging which helps users achieve their goals and supports wider communications. (LEAD CRITERIA)
• Experience of delivering content that adheres to a content strategy in support of organisation business goals and user needs
• Exceptional attention to detail and the ability to work calmly even when faced with fast-paced, high-pressure situations.
• Strong analytical skills, converting data to insight with the ability to report in various formats.
• Ability to challenge constructively, using data to support your position, whilst being able to compromise where appropriate to create effective content which meets the interests of both internal and external stakeholders.

Preferred

• Desirable Criteria: Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles.
• Desirable Criteria: Understanding of Agile methodology.

Benefits

• Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .
• Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years;
• Excellent training and development opportunities;
• The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;
• hybrid working (currently 1 day a week in the office but this is kept under review),
• flexible working hours and family friendly policies.
• Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050.
• This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.