Responsibilities

• Full ownership of Up Club product:
• The vision. What Up Club is for, who it's for, what members get, and what it should look like in two years. You'll build that view, argue for it, and get the team behind it.
• Growth. Cohort launches, referrals, the proposition, the pricing, and anything else you reckon will work. You own the plan and the number.
• Churn. Understanding why people leave and fixing the reasons, rather than reporting them.
• The customer journey. From first hearing about us to renewing for a third year, including the points where we currently lose people.
• The member experience, through Nzola. Onboarding, mentor matching, the Slack, the check-in calls, the small things that make 1,200 people feel personally looked after. She runs it. You set the standard, and you'll still know what members are struggling with because you talk to them.
• The events programme, through Nzola. Up Talks, Huddle Ups, IRL dinners, workshops. She owns the logistics. You decide what's worth running and what gets dropped.
• Full ownership of courses:
• Brand Manager Boot Camp and The Marketing Accelerator. Both run twice a year, both get great feedback. You own how they run, how they're sold, and how good they are.
• Making them work harder. We have a solid structure and we reckon these can deliver double the revenue without much more work going in. Nobody has had the time to go and prove it. You would.

Requirements

• Experience running a membership community or a programme, online and in person.
• You're comfortable selling.
• You've owned something end to end: the idea, the plan, the marketing, the sale, the delivery, and the bit afterwards where you work out whether it went well.
• A systems brain. You've built automations that other people now rely on, and you're already using AI to do parts of your job rather than reading about it.
• You're happy owning a number, and honest when it's going the wrong way.
• Self-starting and energised by ownership – you take initiative, move quickly, and thrive in a fast-paced, remote-first team
• Management experience, or you're ready for your first direct report and you've thought seriously about what that takes.
• Comfortable moving fast with imperfect information. This is a small team and progress beats polish most weeks.
• An interest in startup marketing and the people doing it. You'll be in the room with our members constantly.
• You'll have experience working with: Claude, Hubspot, Mailchimp, Zapier

Benefits

• 🌴 25 days holiday plus bank holidays.
• 💪 Monthly remote-working allowance
• 🌟 Our commitment to your development
• 🎂 Birthday off
• 💸 Enhanced paternity/maternity leave & pay
• 🙂 Unlimited coaching with MoreHappi
• 🤝 Full Up World Membership