Communications and Engagement Officer

Norfolk, UK (Hybrid)

Salary Not AvailableMid LevelFull time

Posted 1 month ago

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Job Summary

Own communications and stakeholder engagement for a regional charity, with clear ownership of internal and media-facing messaging, events, and donor-facing activities.

  • Internal and public communications: own newsletters and updates to keep teams aligned and external audiences informed.
  • Media inquiries and events: be the primary contact for media inquiries and organize major gatherings like the AGM and staff conferences.

Job Description

Responsibilities

  • Delivering clear, compelling communications that reflect our values and impact.
  • Internal communications: Lead on internal communications, including newsletters, to share key updates and ensure timely engaging and consistent messaging across the organisation.
  • Support Locality Managers to develop accessible promotional materials that raise awareness and support service delivery
  • Manage digital channels and create engaging social media content.
  • Maintain a 12-month engagement diary content calendar and oversee branded materials.
  • Act as a key contact for media and stakeholder enquiries.
  • Support fundraising initiatives, including the Patrons’ Club and business supporter network.
  • Organise major events such as the AGM and staff conferences.
  • Produce impactful case studies and data to support reporting.

Requirements

  • Essential:
  • Excellent digital and social media skills.
  • Confident communicator with presentation experience.
  • Able to work independently and as part of a remote team.
  • Comfortable working with senior stakeholders.

Preferred

  • Experience in charity, public sector, or commercial communications.
  • Fundraising and donor engagement experience.
  • Design and promotional material production.
  • Project management experience.

Benefits

  • Annual Leave: 25 days plus bank holidays (inc. two days in August and three days between Christmas and New Year for office closure)
  • Hybrid working from one of our locations and from home available by agreement.
Norfolk Citizens Advice logo

Norfolk Citizens Advice

We provide free, confidential and impartial advice across Norfolk and campaign on big issues affecting people's lives.Our goal is to help everyone find a way forward, whatever problem they face.We're an independent charity and part of the Citizens Advice network across England and Wales. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.We value diversity, promote equality and challenge discrimination wherever we see it.

Founded in 1939
Norwich, England, GBR
22 employees (2 in marketing)

Traffic Signals

Monthly Visitors
8K
Traffic Source Mix
Search
52.6%
Direct
34.8%
Referral
7.1%
Social
4.3%
Paid
1.1%

Headcount Trend

Current headcount: ~22

Marketing Team

Marketing Team Size
2 (9% of company)