Responsibilities

• The commercial performance of your pod — MRR target, retention, multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Translating paid social/paid media performance into a clear growth narrative clients trust
• Spotting expansion and growth opportunities before the client does, and turning them into a plan
• The difficult commercial conversations — fee changes, scope, performance accountability — handled so the relationship comes out stronger
• Coaching and quality-checking the account team's output against the agency playbook

Requirements

• A growth strategy or paid social/paid media background — you understand what drives performance, not just how to report on it
• Account leadership experience — you've owned a client relationship commercially, not just delivered against a brief
• P&L ownership — you've had a commercial number you were measured on
• You've held a difficult commercial conversation and the relationship survived it
• Comfortable in front of client leadership as the senior agency voice

Preferred

• Experience with performance-linked or outcome-based pricing models
• Time spent building forecasting, retention, or NPS mechanisms rather than just reporting on them

Benefits

• 25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
• Private health insurance (Vitality) and 50% off gym memberships
• Life insurance including unlimited 24/7 GP access
• Cash plan claim back dental, eye care, physiotherapy and counselling costs
• Company pension
• Hybrid working, plus the option to work abroad for up to 30 days at a time
• Professional development support
• Regular team socials and a peer-to-peer kudos/rewards system