Client Lead

Manchester, UK (Hybrid)

Salary Not AvailableSenior LevelFull time

Posted 2 months ago

Job Summary

Own client delivery by aligning agency output with the client’s growth plan, driving value through cross-functional collaboration and proactive issue resolution.

  • Own the client delivery and ensure the team delivers on the brief, scope, and client KPIs.
  • Coordinate across specialists to turn insights into actionable growth opportunities and improved outcomes.
  • Identify and pursue new business opportunities while maintaining strong financial governance and client experience.

Job Description

Responsibilities

  • Lead the client for the output from the agency, both in terms of RTB and BAU activity.
  • You will understand all the elements of a client’s business and how we can support their growth.
  • You will have a full knowledge of the overall plan and be there to support the internal teams and client as they require in its delivery.
  • You will ensure teams collaborate and always champion unrivalled work for our clients.
  • You will have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
  • You will stretch yourself beyond the safe and be a part of agency growth through new business.
  • Drive vision collaboration and alignment
  • Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team deliver against the brief and with the agreed scope of work.
  • Always be looking to make our latest delivery better than the last, challenging the norm and the same – through collaborating across the agency and being aware of latest developments within Wavemaker and the client’s category.
  • Spot and convert opportunities.

Requirements

  • Client Leadership experience
  • You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates.
  • Problem solving
  • You will have an ability to solve problems, sometimes tackling them proactively before they become and issue, creating a feedback loop to ensure no further issues in the future. You will know how to harvest insight from data that can be beneficial to a client’s business.
  • Building and maintaining stakeholder relationships
  • You will be a trusted adviser for senior marketeers within client organisations, understand how and when to engage core specialisms across Wavemaker, collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at Wavemaker.
  • Effective communication
  • You will have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you, adapting your communication style accordingly.

Benefits

  • Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity.
  • We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual.
  • This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.
  • We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress.
  • This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
  • Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
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WPP Media

Media is changing. So are we. We are WPP's global media collective, built for the AI era.We bring the best platform, people, and partners together to create innovative solutions that deliver unparalleled growth for brands - in every market, every day.

30K employees (6,827 in marketing)

Traffic Signals

Monthly Visitors
159.3K
Monthly Google Ads Budget
$9.9K
Traffic Source Mix
Search
34.3%
Direct
46.3%
Referral
10.7%
Social
5.7%
Paid
2.7%

Headcount Trend

Current headcount: ~30.1K
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Client Lead

WPP Media · Manchester, UK · Hybrid