Responsibilities

• Business Development & Customer Relationships: Build and maintain strong relationships with existing and prospective customers; Manage customer communications and follow-up activities; Support sales activities including quotations, proposals, presentations and demonstrations; Identify and qualify new business opportunities; Maintain awareness of customer requirements, market trends and competitor activity; Assist with exhibitions, demonstrations, networking events and customer visits; Help develop and maintain sales pipelines.
• CRM & Sales Operations: Take ownership of maintaining accurate and up-to-date CRM records; Track leads, opportunities, quotations and customer interactions; Produce sales reports, forecasts and management updates; Improve CRM processes, workflows and data quality; Ensure customer information is organised and readily accessible.
• Marketing & Digital Content: Create and maintain professional product datasheets, brochures, presentations and marketing materials; Develop website content and product information; Create case studies, news articles and customer success stories; Assist with product launches and marketing campaigns; Ensure all materials align with company branding and quality standards.
• Social Media & Communications: Manage company social media platforms and content schedules; Create engaging content including written posts, photography, graphics and video; Monitor engagement and analyse performance metrics; Increase brand awareness and audience engagement; Support external communications and public relations activities.
• AI & Digital Transformation: Use AI tools to improve productivity, research, content creation and business processes; Identify opportunities to automate repetitive tasks and improve workflows; Support the adoption of modern digital tools across sales and marketing activities; Leverage AI-assisted research and analysis to support business development activities; Continuously seek opportunities to improve efficiency through technology.

Requirements

• Essential Skills & Experience: Business & Communication: Excellent written and verbal communication skills; Strong interpersonal and customer relationship management abilities; Professional and confident when interacting with customers and stakeholders; Highly organised with strong attention to detail; Ability to manage multiple projects and priorities simultaneously; Commercial awareness and proactive problem-solving skills.
• IT & Digital Skills: Applicants must be highly IT literate and comfortable using modern business software and digital tools.
• Essential experience includes: Microsoft 365 (Word, Excel, Outlook and PowerPoint); CRM systems such as HubSpot, Zoho, Salesforce or similar; Digital content creation tools; Social media management platforms; WYSIWYG Website Design (Wix); Website content management systems (CMS); AI tools such as ChatGPT, Microsoft Copilot, Claude or equivalent; Creating professional reports, presentations and marketing materials; Data management, reporting and dashboard creation.
• Applicants should be able to demonstrate practical use of AI tools to improve productivity, content creation, research, marketing activities and business processes.

Nice to Have

• Desirable Skills: Previous experience in business development, sales, account management or marketing; Experience within engineering, manufacturing, defence, aerospace or technology sectors; Graphic design, photography or videography skills; Experience with SEO, Google Analytics or digital advertising; Familiarity with automation tools and AI-powered workflows; Interest in drones, robotics, defence technology or unmanned systems.