Responsibilities

• Oversee Account Executive support and ensure processes are followed, including system administration and maintaining up‑to‑date records
• Build out budgets and associated paperwork, negotiate and gain client approval for projects and ensure all recorded in the relevant systems
• Regularly review project timelines and budgets
• Create client meeting agendas and contact reports
• Ensure accurate scheduling and time tracking across projects
• Build and maintain strong client relationships, demonstrating excellence in client expectation management
• Be the knowledge holder for your client projects, ensuring clarity and alignment across contributors
• Work collaboratively with creative, strategy, motion and digital teams to deliver best‑in‑class work
• Oversee work delivered across agency departments, with clear perspective on whether it is on brief and budget and adheres to all client guidelines and preferences and managing accordingly
• Present agency recommendations clearly, both verbally and in writing

Requirements

• Strong organisational skills and exceptional attention to detail
• Able to prioritise conflicting tasks and manage multiple deadlines
• Able to pool resources effectively to get the job done
• Budget-management capability
• Calm under pressure and able to work to tight deadlines
• Able to motivate and get the best from others
• Able to prioritise workloads for self and others
• Strong understanding of client requirements and marketing principles
• Excellent written and verbal communication skills
• Strong relationship-building skills with colleagues and clients

Preferred

• Experience working within a fully integrated B2B marketing agency
• Positive, confident attitude with a collaborative style
• Team player with high levels of dedication and engagement
• Calm, resilient and adaptable in fast-paced environments
• Willing to learn quickly, develop new skills and take on unfamiliar tasks
• Curious, willing to be share perspective and innovation
• Strong negotiator, securing best value for clients

Benefits

• - Time Off & Flexibility – Generous time off & paid parental leave (up to 16 weeks for birthing parents). Plus, we’re closed from Christmas to New Year’s so you can fully unplug.
• - Health & Wellness – Comprehensive benefits and free premium access to the Calm app for relaxation and mindfulness.
• - Financial Security – Pension with company match.
• - Learning & Growth – A professional development fund (£500) and continuous learning programs to invest in your career.
• - Tech & Perks – Company-provided laptop & accessories, Chat GPT Enterprise access, monthly Wi-Fi & mobile phone allowance (depending on the role).