Responsibilities - Own and manage a portfolio of Amazon and e-commerce client accounts across multiple industries, acting as the senior point of contact and leading regular reviews and quarterly business reviews. - Build strong, professional client relationships through proactive communication, delivery against agreed briefs, and honest commercial advice. - Manage client expectations responsibly, escalating scope, pricing, and commercial decisions through the correct channels. - Develop and execute Amazon growth strategies across Seller Central and Vendor Central, including listing optimisation, A+ content, Brand Stores, and catalogue management. - Plan, manage, and optimise Amazon Advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, and DSP where relevant). - Advise clients on broader e-commerce performance, including marketplace expansion, pricing strategy, inventory planning, and conversion optimisation. - Design and implement the department's core processes, client onboarding, delivery workflows, reporting cycles, and quality standards, building the operational foundations for scale. - Define how the department grows: service structure, capacity planning, and the roadmap to a fully established offering. - Work with senior leadership to shape the department's commercial model, growth targets, and investment case. - Take ownership of client reporting and insight generation, clearly explaining performance and the actions taken. - Track and interpret KPIs including sales, ACoS/TACoS, conversion rate, traffic, Buy Box share, and account health. - Ensure all work is delivered in full compliance with Amazon's platform policies and our internal quality standards. - Lead, mentor, and develop the Amazon & E-Commerce team, clear delegation, structured support, regular feedback, and quarterly development plans for your direct reports. - Manage team workload and priorities through our project management systems, with clear visibility and accountability. - Support new business pitches and proposals, providing marketplace expertise and realistic, deliverable recommendations. - Identify growth opportunities within existing accounts and report on departmental performance and capacity to senior leadership. Requirements - 2+ years' hands-on Amazon account management experience with proven commercial results (agency experience preferred). - Advanced experience across Seller Central, Vendor Central, and the Amazon Advertising console. - Experience managing multiple accounts simultaneously, across different industries, price points, and business models. - Strong understanding of listing optimisation, catalogue management, and marketplace compliance. - Confidence working with performance data and turning insight into action for clients. - Experience building, leading, or scaling a team or function, designing processes and ways of working from the ground up, with a structured, supportive management style. - Tools Proficiency: - - Amazon Seller Central & Vendor Central. - - Amazon Advertising console (Sponsored Products, Sponsored Brands, Sponsored Display). - - Marketplace research and optimisation tools (e.g., Helium 10, Jungle Scout, or equivalent). - - Reporting and analytics (Brand Analytics; GA4 or equivalent). - - Project management platforms (e.g., monday.com). Nice to have - Agency experience preferred. - Experience building, leading, or scaling a team or function, designing processes and ways of working from the ground up, with a structured, supportive management style. - Strong professional, reliable communication and ability to build client trust through consistent delivery and clear reporting. Benefits - 22 days holiday plus bank holidays (increasing to 24 days after 5 years service) - Both in-house and externally led training opportunities - Cross department training opportunities - Customised development plan and clear career progression - SEO conferences and events - Pension scheme - Free eye tests - Mental well-being support - Discounts with our partners - Regular company events - Weekly yoga wellness sessions - And everything else you’d expect from a top digital agency!