Responsibilities

• Partner with customers at a senior level to understand their business needs and objectives.
• Act as key point of contact to oversee the delivery of client work.
• Work with internal teams to develop best-in-class campaigns, reviewing and assessing to ensure the very highest quality of output from the team.
• Manage reporting and analysis of campaigns and agency performance for client and internal review.
• Look for opportunities to promote the expansion of our business with existing clients.
• Own and deliver on commercial targets for the account; providing financial leadership to members of the Campaign Management team.
• Lead and work closely with all stakeholders on pitches, responses and submissions.
• Mentor, coach, and provide best practice guidance to other team members, ensuring campaigns' success and colleagues' development.

Requirements

• A degree, or equivalent, in a relevant subject, and/or
• The last 4 years in a managerial position within a similar agency environment working with reputable FMCG / retail/food/health & beauty brands
• Experience in a similar client-relationship management role with the ability to carefully manage expectations and build strategic working relationships
• Exceptional client services experience and a proven track record in developing business growth in a fast-paced environment
• Strong financial acumen to manage budgets and control expenditure and P&L
• Excellent communication skills with the ability to multitask and prioritise conflicting deadlines and work across multiple fast-moving projects with multiple clients
• Good understanding of managing integrated campaigns involving design, production, logistics, print, staffing and events
• Comprehensive project and time management skills with high level of attention to detail. demonstrated in developing large-scale campaigns
• A natural leader with inspiring people management skills; able to hire, and supervise campaign staff and ensure that individual performance goals are achieve
• Excellent written and verbal communication skills, able to role model excellent client report writing skills or campaign briefs and give guidance to team members in doing the same.

Benefits

• Salary range £45K - £60K gross per annum
• Hybrid working opportunities
• 23 days annual leave plus Bank Holidays, rising each year (capped at 30 plus opportunity to buy / sell holiday scheme)
• Life assurance - to support the financial security of your loved ones
• Day one access to Digital GP service 24/7 - we know getting hold of a GP can sometimes be difficult (plus free private medical healthcare after 2 years' service)
• Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences
• Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues
• Our head office location has multiple perks including an onsite gym, free breakfasts, free carparking and onsite café
• Regular company socials from BBQs to festive celebrations
• Quarterly and annual recognition award schemes