Stories and Communications Manager

Torquay, Torbay, UK (On-site)

£41K/yr – £43K/yrManagerContract

Posted 1 month ago

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Job Summary

Own the end-to-end narrative for hospice communications, shaping audience storytelling, media relations, and multi-channel content with empathy and clarity.

  • Communications & Storytelling: Craft patient stories and brand narratives across digital, print, and video.
  • Media & Stakeholder Engagement: Manage relationships with journalists, senior leaders, and partners to secure coverage and guide inquiries.
  • Content Production & Planning: Oversee editorial calendars, content creation, and sentiment-sensitive messaging for complex topics.

Job Description

Responsibilities

  • One day you might be gathering a patient story, the next planning a fundraising campaign, writing for Hospice Matters or supporting senior colleagues with a media enquiry.

Requirements

  • You will be an exceptional storyteller with significant experience in communications, PR, journalism or content creation.
  • Experience creating content across digital, print and media channels.
  • Strong understanding of communications planning, audience engagement and brand management.
  • Experience producing video and multimedia content.
  • Excellent stakeholder management and relationship-building skills.
  • The ability to communicate complex or sensitive information with empathy, tact and professionalism.
  • Strong project management skills and the ability to manage multiple priorities.
  • Confidence working collaboratively across teams and influencing colleagues at all levels.
  • Personal resilience, emotional maturity and sound professional judgement.

Benefits

  • We offer purposeful work in a uniquely progressive environment.
  • You’ll be supported and encouraged to innovate and to try new things.
  • Most importantly, you'll join a team of talented, passionate and supportive colleagues who care deeply about what they do and the people they do it for.
  • As a manager you will be expected and supported to take part in the Leadership and Management training programme offered by Rowcroft.
Rowcroft Hospice logo

Rowcroft Hospice

It takes time, compassion, patience, medical expertise and money to help patients and families make the most of every day, but every year we help over 2,000 people living with life-limiting illnesses in South Devon to do just that.By providing comfort, support and specialist services in our patients’ homes, in the community and at our Inpatient Unit in Torquay, we enable families to share precious and joyful moments when they are needed most – whether it’s a beautiful wedding, remarkable reunion, simple thank you or gentle cuddle.At our premises in Torquay, our team of doctors, nurses, social workers and a range of other health and social care professionals provide specialist care in our 12-bed Inpatient Unit.We also care for out-patients and their loved ones, offering therapies, bereavement support and medical consultation in an environment that helps patients and families make the most of precious time together.From Dartmouth to Dawlish, we care for 3⁄4 of our patients in their own homes with a team of community nurses, social workers, physiotherapists, occupational therapists and bereavement counsellors delivering a holistic approach tailored to individual needs.Last year it cost £8.7 million to provide our services. As an independent charity, more than 70% of our funding comes from the incredible generosity of local people, without whom we would not be able to fund our work. We’re determined to make sure every penny raised from your donations continues to help patients and their loved ones make the most of every moment they have together. Together, we can make every day the best day possible

Founded in 1982
Torquay, England, GBR
110 employees (7 in marketing)

Traffic Signals

Monthly Visitors
30.3K
Traffic Source Mix
Search
52.6%
Direct
34.8%
Referral
7.1%
Social
4.3%
Paid
1.1%

Headcount Trend

Current headcount: ~111

Marketing Team

Marketing Team Size
7 (6% of company)