Responsibilities: - Be the team’s technical expert for Rivian vehicles and associated subsystems. - Author low voltage, high voltage and mechanical diagnostic service information. - Work with peers to ensure all authoring standards are being met. - Organize, track and manage diagnostic content authored. - Perform on vehicle validation to ensure diagnostic content is accurate. - Interpret and translate engineering specifications into digestible information for service technicians. - Support use of common verbiage strategy to drive consistency and quality of diagnostic service information. - Strategize and implement process improvements for documentation processes. - Drive quality and user experience improvements for service technicians. - Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide. Requirements: - Strong experience diagnosing complex modern day automobiles. - Experience working with and diagnosing High voltage, low voltage and mechanical components. - Experience working with and diagnosing LIN, CAN and BUS networks. - Experience using hand tools, multimeters, special tools, scan tools and the associated component procedures. - Experience authoring technical diagnostic information. - Appropriate interpersonal styles and communication methods to work effectively with internal and external partners. - Computer skills proficiency and excellent written and spoken communication skills. - Proven expertise in data analysis and critical thinking. - Track record of working closely with cross-functional teams and stakeholders in a technology environment. - Strong analytical and structured problem-solving capabilities with high level analytical ability where opportunities for improvement are unusual and complex. - Extremely detail oriented. - Proven ability to manage multiple workflows to ensure deadlines are met. - Process design experience, with the ability to understand, document, and transform complex processes. - Experience working in software development, IT, or UNIX documentation. - Ability to stand, sit, or walk for 8-10 hours per day. - Required to communicate using phone and/or e-mail. - Ability to view, read, and interpret documents. - Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations. Benefits: - paid vacation - paid sick leave - a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees - participate in Rivian’s 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements - Full-time employee coverage is effective on their first day of employment - Part-time employee coverage is effective the first of the month following 90 days of employment