Responsibilities

• Represent the voice of the guest by monitoring and responding to all social media comments, direct messages and reviews with professionalism and warmth.
• Effectively plan social media posts to ensure we have a consistent schedule of market leading content.
• Create and execute content for main channels including Instagram Tiktok, both organic and paid.
• Develop relationships with third parties - basic knowledge of influencer marketing and PR.
• Uphold the values and culture of Permanently Unique Group, contributing to a positive, high-performing team.
• Support the delivery of marketing campaigns and events that drive measurable revenue, reservations, and brand engagement across all brands and venues.
• Work closely with the wider marketing team to align social and digital strategy with overall business objectives and financial performance.
• Track and report on marketing ROl, highlighting opportunities to optimise spend and enhance commercial performance.
• Support the implementation of an integrated social and communications strategy, ensuring marketing activities are delivered on time and to standard.
• Shoot support. Leading and supporting shoots including: writing shoot lists, creating mood boards, ordering props, styling and running.

Requirements

• 1-3 years experience in a similar role, ideally within the hospitality industry.
• Some knowledge of iPhone filming (UGC), CRM and Website support (wordpress) is required.
• Excellent organisational and time management skills, with the ability to manage multiple projects.
• Knowledge of social media platforms, trends, and analytics.
• Collaborative mindset with strong communication skills.
• A passion for food, drink, culture, and storytelling.

Preferred

• Proficiency with content creation tools is preferred (Adobe Creative Suite, Canva, video editing software, etc.)