Social Media Lead (Senior Associate) at Capital One | Greater London, Kensington and Chelsea, UK

Capital One

Social Media Lead (Senior Associate)

Greater London, Kensington and Chelsea, UK (Hybrid)

Salary Not AvailableSenior Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own a UK social media strategy for Capital One, aligning channel plans, creator partnerships, and cross-team campaigns to drive authentic brand presence with measurable impact.

Own social content strategy and channel playbooks to maintain a cohesive narrative and tone.
Champion the creator program, sourcing partners and ensuring compliant, on-message content.
Coordinate with PR, paid media, performance marketing, and governance to deliver end-to-end campaigns and drive cross-functional impact.

Job Description

You will own the overarching strategy for Capital One’s social media presence in the UK: you’ll define the role and content plan for each channel, establishing how the brand shows up authentically on each, whilst ensuring a cohesive narrative and tone of voice.
Work with the PR and paid media teams in the end-to-end delivery of integrated, multi-channel owned and earned marketing campaigns, from initial briefing to final sign off
You’ll particularly own and champion our content creator strategy, identifying the right partners to work with and ensuring content is created that is compliant and on message
You’ll work closely with our performance marketing team to lead social media integration with our wider marketing agenda, including GEO and AI discoverability
You’ll work closely with international partner teams to ensure compliance with International Brand Governance Standards
You’ll brief internal and external creative teams, seeking their expertise on insights like competitor activity or on creative best practice for marketing activity
Oversee the production of social media campaign materials, including visual assets and copy, ensuring communications remain on brand and relevant to our audience at all times
Reporting on KPIs, including campaign measurement and brand metrics at a regular agreed cadence
Form great connections between Brand and wider teams in the business to generate a regular drumbeat of content
Own projects end-to-end, both long-term and short-term, seeking out new opportunities to drive impact

Ability to be both creative and analytical: you’ll be able to craft creative social media marketing campaigns that are grounded in insight, and be able to navigate data to articulate their effectiveness
A strong communicator, both written and verbal, and be able to present the value of social media to internal and external stakeholders in an engaging way
Excellent relationship building skills with the ability to work collaboratively and build trusted relationships with internal and external stakeholders. You’ll have experience of working with external agencies as an extension of your team
A curiosity to stay attuned to the wider landscape of emerging trends and opportunities within social media
Experience of managing a busy workload and great organisational skills
Experience of working with creative agencies
Ability to work in a fast-paced environment, managing multiple projects simultaneously, without losing attention to detail
Resilience in your approach, able to overcome setbacks and have a solution-focused mindset
Tenacity to grow and develop quickly in role, taking on bigger responsibilities as they arise
Demonstrable experience in the development and implementation of an organic social media strategy, preferably in-house
Preferred, but not essential - experience of working in financial services or another regulated sector

CIPR/CIM qualified
Preferred but not essential - experience of working in financial services or another regulated sector

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.
Wealth & Future: Competitive pension and performance-based bonus schemes
Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
Health: Access premium care through our private medical insurance.
Family Support: We champion your milestones with enhanced parental leave.
A full list of our benefits is available here .

ukrecruitment@capitalone.com – For reasonable adjustment, please contact ukrecruitment@capitalone.com
Careers@capitalone.com – For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our

This is a permanent position based in our Nottingham or London office .
We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.
Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

Capital One

3.8 Glassdoor

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

Founded in 1994

McLean, Va, US

62K employees (2,158 in marketing)

www.capitalone.com

67% recommend to a friend

80% CEO approval