Responsibilities

• Act as the key day-to-day contact for clients on all things social, building strong relationships based on trust and a thorough understanding of their objectives.
• Manage the end-to-end delivery of social media campaigns (organic and paid), ensuring projects are completed on time, within budget, and to a standard of excellence.
• Collaborate closely with internal strategy, creative, production, and data teams to translate client needs into clear, actionable briefs for social-first content and activations.
• Proactively identify opportunities for campaign optimisation and contribute to the development of strategic recommendations for your clients.
• Manage project budgets, scopes, and timelines, ensuring profitability and providing accurate financial forecasting and reporting to your Account Director.
• Champion the use of our intelligent operating platform, social listening tools, and AI to streamline workflows, enhance efficiency, and deliver innovative solutions.
• Mentor and support junior members of the client service team, such as Account Executives, fostering a collaborative and supportive environment.
• Ensure all creative output is strategically sound, platform-appropriate, and aligns perfectly with the brand’s identity and objectives.

Requirements

• Client Management: Proven experience in building and maintaining strong client relationships as a trusted day-to-day contact on social media accounts.
• Social Campaign Management: Exceptional organisational skills with the ability to manage multiple social media projects flawlessly from brief to final delivery, including content calendars, community management, and reporting.
• Platform Fluency: A strong, practical understanding of the modern social media landscape, including the features and best practices for major platforms (e.g., TikTok, Instagram, LinkedIn, X, Facebook).
• Commercial Acumen: A solid understanding of project financials, including budget management, scoping, and reporting, with a focus on project profitability.
• Integrated Collaboration: A natural team player with a proven ability to work effectively with creative, strategy, and data teams to deliver powerful, socially-led work.
• AI & Technology Enthusiasm: An enthusiasm for new marketing technologies and a practical ability to use AI and social media tools to improve efficiency and results.
• Clear Communication: Excellent written and verbal communication skills, capable of presenting ideas clearly and keeping clients and internal teams aligned.
• Problem-Solving: A proactive and solution-focused mindset, with the ability to anticipate challenges and navigate them effectively.