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Retention Marketer
MailBakes
UK (Remote)
£2K/mo - £4K/moIn-housePermanentMid level
3 weeks ago
Senior Marketing Manager - Retention 12 month FTC
London, UK (Hybrid)
£65K/yr – £80K/yrSenior LevelFull time
Posted 3 weeks ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own retention lifecycle work and turn churn signals into targeted actions that move the needle for UW’s multi-service customers.
- Own in-life retention workstream and translate dashboards into clear, actionable steps.
- Evolve churn propensity models with data teams to drive marketing interventions.
- Coordinate CS, Operations, Data Science, Product and CX to hit FY27 targets.
Job Description
Responsibilities:
- Own and execute the in-life retention workstream for UW's multi-service customer base
- Drive the evolution of churn propensity models, working closely with commercial and data teams to translate model outputs into actionable marketing interventions
- Coordinate across multiple stakeholders such as Customer Service, Operations, Data Science and Analytics, Product, and CX to deliver the FY27 objectives and targets
- Own the "so what" of retention data, showing a deep understanding and ability to delve into dashboards and translate the insight into clear action
- Management Responsibility for the professional development, performance management, and coaching of a Marketing Manager, ensuring they are motivated and delivering to a high standard
- Own and execute the in-life retention workstream for UW's multi-service customer base
- Drive the evolution of churn propensity models, working closely with commercial and data teams to translate model outputs into actionable marketing interventions
- Coordinate across multiple stakeholders such as Customer Service, Operations, Data Science and Analytics, Product, and CX to deliver the FY27 objectives and targets
- Own the "so what" of retention data, showing a deep understanding and ability to delve into dashboards and translate the insight into clear action
- Management Responsibility for the professional development, performance management, and coaching of a Marketing Manager, ensuring they are motivated and delivering to a high standard
Utility Warehouse
We’re a community of over a million good-hearted go-getters who believe there’s a better way to do home services. And we’ve been helping people save time and money while running their homes for over 20 years.We bundle essential services like energy, broadband, mobile and insurance into one simple monthly bill. But what really sets us apart is how we do it: with a nationwide network of local, friendly Partners who recommend UW to their friends, family and communities.So you could say we’re both in your corner, and just around the corner.For both employees and Partners, that means being part of something with real purpose. Whether you work in product, tech, marketing or customer service, every single person plays a part in supporting a business built on people helping people.
Traffic Signals
Monthly Visitors
982.9K
Traffic Source Mix
Search
34.3%
Direct
59.6%
Referral
4.8%
Social
0.7%
Paid
0.6%
Headcount Trend
Current headcount: ~5K
Marketing Team
Marketing Team Size
118 (2% of company)
Marketing Roles Posted (Last 30 Days)
1
