Senior Customer Marketing Manager

London, UK (Hybrid)

Salary Not AvailableSenior Level

Posted 7 days ago

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Job Summary

Own and lead Lindt shopper marketing activation for Tesco and Digital PP, planning, executing and evaluating campaigns across in-store and online, collaborating with customers and agencies, and driving ROI and sales lift.

  • Plan and execute brand activations aligned to Commercial Strategy
  • Collaborate with customers and agencies on joint initiatives
  • Measure results and optimize ROI and shopper conversion

Job Description

Responsibilities

  • Planning and executing Lindt brand activation in Grocery & Digital customers to drive incremental, unmissable, equity building visibility & conversion to sales. Plans must be aligned to our Commercial Strategy, Perfect Store objectives and the Category Vision
  • In-Store and Online Strategies: optimise point of sale materials, product placements and digital marketing efforts to enhance the shopping experience and drive sales in store and online
  • Channel specific promotions and Campaigns: activate consumer promotions, partnerships, product sampling and other incentives to encourage purchases and drive conversion at the point of sale
  • Understanding Shopper Behavior: ensure plans are based on insights into what influences purchasing decisions
  • Collaboration with Customers & Agencies: lead and work closely with key retail media agencies to develop joint marketing initiatives that benefit both parties
  • Measuring and Analysing Results: responsible for measuring the effectiveness of campaigns and initiatives through metrics such as sales lift, return on investment (ROI), and shopper conversion
  • Line Manager Responsibility: lead, motivate and develop two direct reports nu setting clear objectives aligned to team vision and business objectives
  • Lead the best possible execution of current year plans: As part of the cross functional customer/account team, you will work with commercial & category teams, and retail media & creative agencies to lead the planning, execution and evaluation of all brand activities in Tesco and Digital PP to agreed budget, timings and targets
  • Responsible for the development and approval of temporary and/or permanent Point of Sale (POS) to enhance brand equity along the shopper path to purchase whilst meeting customer requirements.
  • This also includes working with the Display Manager to deliver creative designs for pre-filled and flatpack display units that maximise Lindt visibility within retailer guidelines

Requirements

  • Ideally you will be:
  • Experienced in shopper roles in the UK Grocery Channel
  • Experienced in local brand / product or shopper marketing
  • Experienced in line management & people development
  • Driven, high tenacity, resourceful with a focus on delivering results
  • Demonstrate interpersonal and leadership skills, show strong potential to upwards influence
  • A collaborator with the ability to network and establish strong relationships cross functionally and externally
  • Compelling communicator and presenter who’s able to tailor dependent on audience
  • Experienced in managing external media & design agency workloads and day to day relationships
  • Capable in managing complex end to end projects
Lindt & Sprüngli logo

Lindt & Sprüngli

LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.

Founded in 2009
Bristol, England, GBR
31 employees (4 in marketing)

Traffic Signals

Monthly Visitors
425M
Monthly Google Ads Budget
$18.2M
Traffic Source Mix
Search
39.5%
Direct
31.4%
Referral
5.8%
Social
4%
Paid
5.7%

Headcount Trend

Current headcount: ~31

Marketing Team

Marketing Team Size
3 (10% of company)
Marketing Roles Posted (Last 30 Days)
666