Responsibilities

• Line managing and developing Account Managers within the team, providing clear direction, support and regular feedback to ensure a high standard of delivery across all campaigns.
• Acting as the first point of escalation for the team, proactively resolving issues, removing blockers and ensuring campaigns remain on track.
• Leading by example in ways of working, setting the standard for pace, organisation, attention to detail and stakeholder management.
• Driving momentum across projects, keeping activity moving at pace and ensuring all teams are aligned to critical path deadlines.
• Receiving briefs from the from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.
• Linking all briefs back to your direct teams and managing the relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time.
• Support on pre-production meetings with your Account Mangers per campaign where required (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
• Maintain & manage a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines in order to manage our studios resource and client’s expectations of when artworks will be fulfilled
• Lead the team to brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
• You will be the first point of contact & escalation for our main stakeholder on M&S Food and therefore crucial to be in the detail across the full campaign.

Requirements

• Line managing and developing Account Managers within the team, providing clear direction, support and regular feedback to ensure a high standard of delivery across all campaigns.
• Acting as the first point of escalation for the team, proactively resolving issues, removing blockers and ensuring campaigns remain on track.
• Leading by example in ways of working, setting the standard for pace, organisation, attention to detail and stakeholder management.
• Driving momentum across projects, keeping activity moving at pace and ensuring all teams are aligned to critical path deadlines.
• Receiving briefs from the from the client (M&S Marketing) and clearly communicating timelines, creative templates that will be followed and costings.
• Linking all briefs back to your direct teams and managing the relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time.
• Support on pre-production meetings with your Account Mangers per campaign where required (prior to briefing artwork) to ensure M&S marketing have given a clear finalized artwork brief
• Maintain & manage a great relationship with ITG Artwork Production Team (this team are based in Birmingham at ITG Head Office) and flag urgent or large campaigns in advance, giving them realistic deadlines in order to manage our studios resource and client’s expectations of when artworks will be fulfilled
• Lead the team to brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods. Avoid bottle neck artwork periods by pre-planning and having open discussions with the wider team on when artwork is expected to be briefed.
• You will be the first point of contact & escalation for our main stakeholder on M&S Food and therefore crucial to be in the detail across the full campaign.

Preferred

• Previous experience in a leadership or line management role, with the ability to motivate, support and develop others.
• Confident in acting as a senior day-to-day client contact and building strong, credible relationships with key stakeholders.
• Able to work at pace in a fast-moving retail environment, balancing multiple priorities while maintaining accuracy and control.

Benefits

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.