Responsibilities

• Collaborate with Creative, Performance, Development and Sales teams to develop and execute comprehensive digital marketing strategies for new and existing clients.
• Own the client onboarding and delivery process, ensuring a smooth transition into our services and exceeding expectations.
• Update and brief all stakeholders about client’s needs and expectations.
• Serve as the primary contact, building strong, long-lasting client relationships.
• Act as a support and buffer between the team and our clients.
• Manage and analyse client data to ensure campaign effectiveness and ROI for our clients.
• Identify and explore new business opportunities to contribute to agency growth.
• Offer insights and upsell to clients where services are successful and underutilised.
• Communicate clearly and concisely with internal and external stakeholders, keeping everyone informed of progress on clients.
• Offer training and insights to other employees, especially regarding insights into performance, concerns and trends with clients.

Requirements

• Proven experience in a client services role within a digital agency or in a digital marketing team in a fast-paced in-house environment.
• Strong understanding of digital marketing principles, with a focus on lead generation.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in project management and CRM software (e.g. Monday.com, HubSpot) and MS Office Suite (especially Excel).
• Ability to manage multiple projects simultaneously while maintaining meticulous attention to detail.
• A collaborative mindset with a passion for exceeding client expectations and supporting agency growth.
• Account management: 3 years (required)

Benefits

• Work from home one day per week
• Top Health Insurance
• Bonus Opportunities
• Full Training
• Share Options
• 5 days of paid sick pay
• Career progression
• Flexible working hours (8am-10am to 4pm-6pm)
• Pension scheme
• Training & development opportunities