Responsibilities

• Act as the senior client partner for complex digital platform engagements, including websites, mobile applications, e-commerce ecosystems, and customer experience initiatives.
• Advise executive stakeholders on digital experience strategy, platform investment decisions, customer journey optimisation, and digital transformation opportunities.
• Develop trusted relationships with senior client stakeholders across Marketing, Digital, Product, Technology, and Customer Experience functions.
• Identify opportunities to expand agency partnerships through platform modernisation, digital product innovation, customer experience enhancement, and ongoing optimisation programs.
• Shape strategic roadmaps and growth plans that align platform investments with broader business objectives and measurable outcomes.
• Partner with Product, Technology, Experience Design, and Delivery leaders to ensure strategic alignment across programs and initiatives.
• Provide executive-level guidance on emerging technologies, digital trends, AI-enabled solutions, and evolving customer expectations.
• Lead commercial discussions relating to platform strategy, digital transformation programs, retained services, and long-term partnership growth.
• Support new business opportunities involving digital platforms, customer experience transformation, and integrated technology solutions.
• Serve as a senior escalation point and trusted advisor for complex platform and digital experience engagements.

Requirements

• 8+ years of account management experience in digital advertising, marketing, or related agencies; proven track record managing high-value, high-volume interdisciplinary work.
• Demonstrated ability to manage large-scale, multi-channel campaigns (e.g., digital, social, display, video, search) and deliver on client objectives.
• Strong leadership and relationship-building skills; proven ability to influence, negotiate, and present to senior stakeholders.
• Excellent organisational skills, budget literacy, and comfort with Excel/Google Sheets for forecasts, P&L, and reporting.
• Strategic thinker with a data-driven mindset; able to turn insights into actionable recommendations.
• Clear, confident communicator with excellence in written and verbal presentation; adept at facilitating workshops and senior client meetings.

Preferred

• Experience with complex technical projects (websites and native applications)
• Knowledge of performance marketing, media planning, and analytics platforms.
• Background in proposal writing, RFP responses, and new business development.
• Familiarity with project management tools (e.g., Asana, Monday, Jira) and CRM systems.