Responsibilities

• Managing a portfolio of client accounts and acting as their main agency contact.
• Building trusted, long-term relationships with clients.
• Developing a strong understanding of each client’s business, goals, market, and priorities.
• Leading regular client meetings, performance reviews, and strategic discussions.
• Providing proactive updates and ensuring clients are never left uncertain about progress.
• Managing expectations, timelines, deliverables, and agreed actions.
• Coordinating work across paid media, creative, analytics, email, and strategy teams.
• Reviewing campaign performance and translating results into clear client-facing insights.
• Identifying opportunities to improve results, expand activity, or support wider client growth.
• Ensuring internal teams have the information and direction required to deliver successfully.

Requirements

• Strong account management or client services experience within a digital marketing agency or similar professional services environment.
• Excellent relationship-building skills, with the ability to develop trust and credibility with clients.
• Strong written and verbal communication skills, including the ability to lead meetings and present recommendations confidently.
• The ability to understand a client’s wider commercial goals rather than focusing only on individual marketing metrics.
• A proactive approach to communication, problem-solving, and expectation management.
• Strong organisational skills, attention to detail, and the ability to manage multiple client accounts and priorities.
• A solid understanding of paid advertising across platforms such as Google Ads and Meta Ads.
• The ability to interpret campaign performance and explain metrics such as ROAS, CPA, CTR, conversions, and cost per lead in clear, accessible language.
• Experience working collaboratively with paid media specialists, creative teams, strategists, and analysts.
• The confidence to challenge ideas constructively and recommend the best course of action for the client.

Preferred

• Previous experience managing clients with significant monthly marketing or advertising budgets would be highly beneficial.
• Hands-on paid media experience is beneficial but is not the primary focus of the position.