Responsibilities

• Define the 3–5 year digital and omnichannel growth strategy for JohnLewis.com, mapping out "where to play / how to win" frameworks across conversion, customer lifetime value, marketplaces, and category expansion.
• Identify and prioritise large incremental growth opportunities by analysing macro retail trends, performance data (revenue, profit, traffic, AOV), and structural shifts like AI-driven discovery and social commerce.
• Build robust business cases and commercial frameworks with clear ROI, payback, and risk assessments, partnering closely with Finance to align growth levers to planning cycles and targets.
• Lead high-impact strategic programmes and incubation, acting as an internal “venture lead” to define MVPs, success metrics, and scaling plans for new digital propositions and AI-driven customer experiences.
• Produce ExCo-ready narratives and strategic choices that simplify complex ideas into clear decisions, framing trade-offs and risks with clarity for executive leadership.
• Drive cross-functional collaboration across Digital Trading, Commercial, Customer/CRM, Product & Technology, Supply Chain, and Retail teams to ensure growth strategies successfully translate into delivery roadmaps.

Requirements

• 7–12 years in strategy, consulting, or digital commerce roles, with a proven track record of defining and delivering growth strategies in omnichannel retail.
• Advanced analytical capability and strong commercial acumen, with comfort handling data, financial modelling, ambiguity, and directly linking strategy to P&L impact.
• Executive-level communication and storytelling, with specific experience developing board-level strategy materials and framing complex choices clearly.
• Strategic clarity and intellect, demonstrating the ability to grasp new growth opportunities at pace and simplify complexity into actionable direction.
• Influence and stakeholder management, with the confidence to challenge, align, and collaborate with senior leadership across multiple business units.
• A strong bias for action and external curiosity, constantly scanning for market trends, competitor benchmarks and structural industry disruptions.

Preferred

• Top-tier professional background, with experience gained in a leading retailer or a top-tier consultancy (e.g., McKinsey & Company, Bain & Company).
• Deep digital commerce expertise, including a strong understanding of digital platforms, e-commerce trading, SEO, performance marketing economics, personalization, and CRM strategy.
• Future-focused retail knowledge, spanning marketplaces, direct-to-consumer (D2C) models, store operations, and the ongoing impact of AI/LLM on digital commerce.
• Proposition launch experience, with a background in successfully launching brand-new digital services, memberships, or curated business models from concept to execution.

Benefits

• We want all of our Partners to have a good work-life balance and we support flexible working.