Responsibilities

• Deliver multi‑channel communications (online and offline) that improve member understanding and experience.
• Lead annual regulatory communications and seasonal campaigns.
• Create newsletters, blogs, news stories and member letters.
• Produce storyboards and scripts for member video content.
• Support onboarding communications for new clients.
• Improve website and portal content using WordPress and PensionPoint.
• Use insights, surveys and feedback to improve the member experience.
• Produce reports and recommendations for internal stakeholders.
• Work closely with Contact Centre, Member Services, Technical, Compliance and Finance teams.

Requirements

• Experienced communications professional, ideally with B2C experience.
• Excellent writing, editing and proofreading skills.
• Strong attention to detail and confident creating content across different media.
• Able to manage priorities, deadlines and multiple projects.
• Creative thinker, open to new ideas and emerging technologies.
• Comfortable analysing survey data and presenting insights.
• Strong relationship‑building and stakeholder skills.
• Proficient with MS Office and working within brand guidelines.

Preferred

• Experience in pensions or financial services is desirable but not essential.

Benefits

• Competitive salary DOE.
• 25 days’ holiday, plus bank holidays, 2 additional concessionary days and 1 day for your Birthday, with the ability to ‘buy and sell’ leave.
• Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
• Access to a Health or Dental Plan.
• Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.
• Access to our bespoke Reward Discount Scheme – ‘Your Perk Site.’
• Opportunities to attend Wellbeing webinars and social events.
• Daily free fruit and snacks available to you in our office.
• Free Car Parking in Preston City Centre