Marketing Specialist - Customer Engagement (CRM)

Bradford, UK (Unknown)

Salary Not AvailableMid LevelPermanent

Posted 7 weeks ago

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Job Summary

Own CRM driven campaigns and on-time delivery for promotions, launches, and loyalty within a retail marketing stack.

  • Salesforce Marketing Cloud powered CRM campaigns: shape and deliver programs, track performance, and optimize outcomes.
  • Campaign Planning & Execution: ensure on-time delivery, adherence to brand guidelines, and integrated communications across channels.
  • Audience & Collaboration: segment audiences and align with stakeholders to land the trading plan.

Job Description

Responsibilities

  • Execute plans in line with agreed calendar activity and key customer moments (customer plan, launches, trade activity)
  • Ensure that all campaigns are planned and delivered on time and meet brand guidelines. Inclusive of promotions, loyalty, product launches, seasonal campaigns
  • Ensure that the media plan is competitive and reaches customers in both a timely and relevant format.
  • Customer segmentation and targeting; understand the target audience, be dynamic with content
  • Be an active participant of a high performing, engaged and diverse team, focused on compelling communication, service, sales and profitability
  • Report and track campaign effectiveness through Salesforce
  • Shaping and delivering CRM campaigns using Salesforce Marketing Cloud
  • Work collaboratively with relevant stakeholders to deliver the marketing strategy and trading plan
  • Work closely with the rest of the marketing team to deliver and integrated communications plans