Marketing Operations Director

London, UK (Hybrid)

Salary Not AvailableDirector/ExecutiveFull time

Posted 2 days ago

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Job Summary

Own the Europe marketing operations transformation with a primary focus on AI adoption, martech optimization, ROI tracking, and building a high-performing, AI-enabled Design, Content and Activation team.

  • Lead AI strategy and governance for marketing
  • Scale AI-enabled marketing operations and tooling across regions
  • Develop and mentor a high-performing, AI-fluent team

Job Description

Responsibilities

  • Lead the Transformation of the Marketing Function
  • Act as the driving force behind AI adoption across the Corporates Europe marketing organisation — not just implementing tools, but shaping how the team thinks, works and creates value with AI, in alignment with the global organisation.
  • Identify, pilot and scale AI solutions that take on execution-heavy work — campaign builds, reporting, content production support, briefing and QA — so the team can focus on strategy, creativity and judgement.
  • Map key marketing processes end-to-end — understanding exactly where the work happens today — as the essential foundation for identifying where AI can remove friction, cost and manual effort.
  • Build the change management, training and governance model that gets the wider team using AI confidently and responsibly, in an increasingly sophisticated way.
  • Represent Corporates Europe in Thomson Reuters' broader AI-in-marketing agenda, bringing back best practice and helping to push the organisation's thinking forward.
  • Own the Martech Stack
  • Review, rationalise and optimise the martech stack supporting marketing operations — evaluating tools not just for functionality, but for how well they enable AI-driven and agentic ways of working.
  • Partner closely with the Corporates US marketing operations team to ensure strong platform alignment, shared standards and consistent data flows across regions — avoiding duplication and unlocking global scale where it makes sense.
  • Build the business case for new capability, working with IT, procurement and vendors to bring new tools into the stack quickly and safely.

Requirements

  • A track record in marketing operations, marketing transformation or a related discipline, ideally within a complex, matrixed, international organisation.
  • Real, hands-on experience with AI in a marketing context — you've used AI or automation tools yourself, not just read about them, and you can speak credibly about what's genuinely possible today versus hype.
  • Proven ability to map and redesign processes, and to translate that understanding into practical automation and AI use cases.
  • Strong martech expertise — platform selection, integration and optimisation — and experience aligning ways of working across regions or teams.
  • Commercial fluency: comfortable owning a budget, building a business case and demonstrating ROI to senior stakeholders.
  • People leadership experience, with the ability to bring diverse teams (Design, Content, Events, Activation) together around a shared, AI-enabled way of working.
  • The mindset of a builder: comfortable with ambiguity, energised by experimentation, and unafraid to challenge 'the way we've always done it'.

Benefits

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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Thomson Reuters

LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.

Founded in 2009
Bristol, England, GBR
31 employees (4 in marketing)

Traffic Signals

Monthly Visitors
425M
Monthly Google Ads Budget
$18.2M
Traffic Source Mix
Search
39.5%
Direct
31.4%
Referral
5.8%
Social
4%
Paid
5.7%

Headcount Trend

Current headcount: ~31

Marketing Team

Marketing Team Size
3 (10% of company)
Marketing Roles Posted (Last 30 Days)
702