Responsibilities

• Assist in collecting and collation marketing and customer data from various sources, including CRM systems and digital platforms
• Support data cleansing, validation and quality checks to ensure data accuracy and compliance
• Analyse customer behaviour, segmentation patterns and campaign performance to identify trends and opportunities
• Assist in producing reports and dashboards using business intelligence tools such as Power BI
• Present data and insights in a clear and understandable way to support decision-making
• Work alongside the Marketing Customer Data Lead and wider business teams on data-driven marketing projects
• Support the development of customer journey and customer engagement initiatives
• Help maintain high standards of data governance and privacy compliance
• Contribute to continuous improvement activities within the Marketing and Customer Data function
• Stay up to date with industry trends, technologies and best practices in analytics and data management

Requirements

• 5 GCSEs (or equivalent) at grades 5-9 (B-A)
• Including Maths and English

Preferred

• Strong numeracy and analytical skills
• Good problem-solving abilities
• Excellent attention to detail
• Strong communication skills, with the ability to explain data in simple terms
• Good computer skills with knowledge of Microsoft Excel, PowerPoint and Word
• Ability to organise and manage multiple tasks effectively
• Enthusiasm for learning new systems, tools and technologies

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity