Responsibilities

• Support the planning and deployment of customer communication campaigns through multiple digital channels and diverse technologies.
• Monitor and assess the ongoing performance of customer communications against various criteria including commercial results, customer experience and regulatory compliance.
• Develop, maintain and enhance digital communication channels such as personalised product videos to support the ongoing delivery of Customer Understanding within Consumer Duty.
• Perform data analysis and deliver insight-driven reporting to support business decision-making.
• Assist in the production of marketing collateral and promotional materials, as required by the business. This will require frequent liaison between several internal departments, external agencies and OneToyota entities
• Ensure brand guidelines are up-to-date and consistent throughout TFSUK communications channels, ensuring regular content reviews and consistent messaging.
• Support ad hoc projects arising from business objectives and regulatory compliance.

Requirements

• Experience in a Marketing department, analysing campaign and customer data into actionable insights and stakeholder reports.
• Advanced analytical experience, able to operate with a commercial perspective; appreciating the importance of using data and insights to drive action and deliver pro-active recommendations / opportunities.
• Proficiencies in using Microsoft Office software, particularly Excel and PowerPoint.
• Familiarity with working in an international environment with internal group companies (National and at European level).
• Experience working within a regulated environment, with a good understanding of Financial Conduct Authority (FCA) regulation and financial products.
• Ability to build strong working relationships, communicating and influencing stakeholders at all levels.
• Working with integrity and respect for all stakeholders.
• Customer-first mindset and approach.
• Proactive and self-motivated with a desire for continuous learning, improvement and innovation.
• Comfortable handling, analysing and presenting large data sets.

Preferred

• Actively benchmarking against other TFS markets and external Financial Services providers with a view to identifying best practice / innovations.
• Opportunities to participate in “Kaizen” (continuous improvement) and “TWOW” (Toyota Ways of Working) activities to improve workflows and processes.
• Recommend new ideas and ways of working as business requirements and data capabilities evolve.

Benefits

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and holiday purchase option
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program
• Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.