Responsibilities

• Pricing and revenue governance for occupancy, ADR, and channel mix.
• Direct-booking growth and account development with local businesses and groups.
• Guest lifecycle ownership from enquiry to post-stay follow up, plus online reputation and content support.
• Identify opportunities to increase guest spend through meals, upgrades, and extras.
• Maintain relationships with OTAs and booking platforms.
• Coordinate marketing campaigns, seasonal promotions, and events.
• Assist in management and reporting for the business.
• Monitor competitor activity and identify market-share opportunities.
• Support content across websites, social media, and email marketing.
• Support administration and project work for the management team.

Requirements

• Experience in hospitality, hotels or tourism.
• Driving Licence (required)
• Customer service: 2 years (preferred)

Preferred

• Photography or videography skills.
• Social media content creation experience.
• Knowledge of Canva or similar design software.
• Experience with booking platforms and channel managers.
• Email marketing experience.
• Good local knowledge of Cheshire and surrounding attractions.

Benefits

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme