Responsibilities - The Executive, Marketing & eCommerce Consulting EMEA will support hotels across the region by creating impactful and intuitive Marketing resources as well as responding to support-based queries with practical, accurate guidance that hotels can confidently apply on property. - This role exists to support hotels in finding clear answers to Marketing-related questions / challenges using either self-service resources or through direct hotel interaction. - The majority of initiatives focus on guidance for hotels to improve their digital presence or drive digital direct bookings, requiring the Executive, Marketing & eCommerce Consulting EMEA to combine hotel-facing support with accurate, practical training and content creation. - Partner closely with colleagues across the Marketing & Loyalty EMEA team and wider stakeholder groups to ensure guidance provided is correct, aligned and easy for hotels to apply - Create, update and maintain high-quality training materials, including presentation decks, scripts and supporting resources, ensuring strong visual design, clear structure and audience-focused messaging aligned with Hilton brand standards - Own responses to hotel Marketing & eCommerce queries, taking time to understand the context, providing clear and accurate answers, anticipating follow-up questions and applying sound judgement to resolve issues fully and efficiently - Take ownership of the EMEA Marketing ‘intranet’ site (the Lobby), keeping content up to date and proactively improving structure, navigation, usability and visual appeal to support hotels’ likelihood to accessing resources in this ‘self-service’ environment - Support the delivery of live hotel training sessions and webinars, including communications, presenting content on Teams, and managing follow-up materials and recordings Benefits - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)