Responsibilities

• Owning performance: Lead and grow the Pre-Booking sales team to consistently exceed CVR targets across all lead and customer types.
• Driving strategy: Define and execute the sales roadmap - channel optimisation, outbound development, and partnership with teams across the business to improve conversion at every opportunity.
• Improving systems: Collaborate with finance, tech and RevOps teams to enhance workflows, dashboards, and conversion reporting, ensuring insights directly inform daily decisions.
• Developing people: Coach Team Leads and Travel Experts, build clear progression pathways, and foster a high-accountability, high-support culture.
• Experimenting and scaling: Test new sales motions (community forums, webinars, live content plays, AI tools) to improve lead engagement and booking velocity.
• Representing the function: Communicate performance narratives, forecasts, and learnings to senior leadership, shaping company-wide commercial strategy.

Requirements

• A proven track record leading high-performing B2C or hybridB2c + B2B sales teams in a fast-paced, growth-stage environment.
• Strong commercial instincts and analytical ability - you understand funnel metrics, can diagnose CVR shifts, and translate data into actionable plans.
• Expertise in managing multi-channel sales (phone, chat, email, outbound) with clear operational playbooks.
• Experience partnering with RevOps/Marketing/Tech teams to improve lead quality scoring models, and conversion tracking, as well as understanding shifts in the pipeline and how to optimize and drive more high quality leads in through lifecycle efforts.
• Deep coaching and people-leadership capability; you build cultures that balance empathy and accountability.
• Strategic mindset - comfortable zooming out to define direction and zooming in to execute when needed.
• Strong communication and influence skills across all levels; able to secure alignment without hierarchy.
• Experience building or managing communities (private members' clubs, tiered membership programmes, ambassador networks) would be a real bonus.
• Someone willing to roll their sleeves up when their team needs it - no job is too small for them.
• Passion for travel, storytelling, and human connection - you resonate with Flash Pack’s mission and brand.