Responsibilities

• The Email Marketing Specialist supports marketing automation strategy for Temple University's email & SMS marketing efforts.
• Working closely with and taking direction from the Director of Marketing Automation, this position is responsible for managing and deploying email and SMS campaigns to support the University's enrollment marketing and student and staff communications.
• Within SMC, this role will partner with multi-functional teams, including content, design, analytics and user experience, to develop and implement digital strategies and tactics to advance Temple University's marketing and communications initiatives and ensure that digital communications are an integrated part of campaigns.
• They will collaborate with partners across the university to support digital communication priorities and champion best practices.
• Performs other duties as assigned.
• Deliver high-quality work that meets university standards and represents marketing automation best practices by testing messages across email clients and devices, validating audience volume prior to send, comparing final send counts against expected volume, and following other established quality assurance procedures.
• Create and deploy emails and SMS messages using the university's central marketing automation platform, leveraging advanced features including A/B testing, dynamic content and journeys.
• Represent the marketing automation function on collaborative project teams to develop email/SMS strategies based on project goals, data insights, audience research and industry trends and best practices.
• Collaborate with content and design teams to build and maintain HTML and WYSIWIG templates for use by colleagues and university partners.
• Track and report on performance, effectiveness and results of assigned projects (ongoing & post-action); prepare presentations to share those insights and recommendations with internal teams, department/university leadership, and university partners.

Requirements

• Bachelor's degree in English, communications, journalism, marketing or related field
• At least two (2) years of email marketing experience.
• An equivalent combination of education and experience may be considered.
• Working knowledge of marketing automation tools and best practices.
• Proficient in HTML/CSS.
• Ability to manage multiple projects in a fast-paced environment while maintaining accuracy of work.
• Superior organizational skills - must be able to effectively prioritize and meet deadlines.
• Ability to quickly acclimate to different environments and openness to new processes and technologies. Self-directed with a solutions-oriented attitude; values and contributes to a positive work environment.
• Ability to work within a continuous improvement environment; able to receive feedback with a positive attitude and a commitment to personal accountability.
• Strong interpersonal and problem-solving skills with the ability to work and collaborate with colleagues and campus partners.

Preferred

• Experience creating HTML/CSS emails.

Benefits

• Hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!