Responsibilities

• Campaign Delivery: Build, test, and deploy end-to-end email campaigns across client accounts, primarily utilising DotDigital and Hubspot.
• Automation & Journeys: Set up, manage, and continuously optimise automated programs and behavioral customer journeys.
• Audience Segmentation: Analyse and segment audiences to ensure highly targeted messaging reaches the correct customer at the optimal time.
• Insights & Reporting: Compile and present regular performance reports, translating data into clear, actionable insights for clients.
• Client Collaboration: Support and actively contribute to client calls and meetings, building strong, trusted working relationships.
• Cross-Agency Teamwork: Collaborate with the wider agency on creative briefs, asset requirements, and multi-channel campaign planning.
• Continuous Innovation: Stay curious about email marketing best practices, changing deliverability landscape, and evolving CRM trends.

Requirements

• Industry Experience: Hands-on experience in email marketing or CRM, ideally developed within a fast-paced agency environment.
• Platform Confidence: Proven experience using DotDigital with the ability to work independently within the platform.
• End-to-End Execution: Demonstrated success managing campaigns from initial build and QA testing to deployment and final analysis.
• Attention to Detail: An analytical eye for spotting errors and maintaining a high standard of quality control before hitting send.
• Communication Skills: Clear, confident communication style with comfort participating in client-facing calls and presentations.
• Organisation: Strong organisational skills with the ability to manage multiple account schedules and deadlines simultaneously.

Preferred

• Experience with additional automation platforms like HubSpot, Mailchimp, or Salesforce Marketing Cloud.
• A basic understanding of HTML/CSS for email customisation.
• Familiarity with lifecycle marketing, customer loyalty strategy, or consumer-facing (B2C) brands.

Benefits

• 🏖️28 days annual leave, in addition to the bank holidays
• 🏠Hybrid-working - we’re in the office twice a week
• 👶Workplace nursery scheme
• 🏥Health cash plan
• 🚴Cycle-to-work scheme
• ⏰Flexible working hours
• 🧠Employee well-being and mental health programme
• 🐶Relaxed working environments - office dogs welcome!
• 🎉Company socials and lots of fun!