Responsibilities

• Manage and update company website content, ensuring information is accurate, engaging, and up to date.
• Create and schedule content across social media platforms to increase brand visibility and audience engagement.
• Support digital marketing campaigns, including email marketing, online promotions, and product launches.
• Assist with the creation of marketing materials, product content, case studies, and customer communications.
• Monitor website and social media performance, providing insights and recommendations to improve engagement and lead generation.
• Support digital sales activities by responding to online enquiries and assisting customers throughout the sales process.
• Manage customer and sales accounts from initial enquiry through to order completion.
• Respond to customer enquiries via phone, email, website, and social media channels.
• Provide product information, resolve customer issues, and ensure a high standard of customer service.
• Support the wider sales and customer service team with administrative and operational tasks.

Requirements

• Previous experience in digital marketing, social media management, customer service, sales support, or a related role.
• Strong written and verbal communication skills with a customer-focused approach.
• Experience managing website content and social media platforms.
• Familiarity with digital marketing tools, email marketing, and content creation.
• Organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office, particularly Excel.

Preferred

• Experience with AI marketing tools, Word Press, WooCommerce, Adobe Creative Cloud, SAP Business One or CRM systems would be advantageous, although full training will be provided.
• Creative, proactive, and eager to develop skills in digital marketing and international sales.

Benefits

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking