Responsibilities

• Support the planning, building and scheduling of email marketing campaigns using Klaviyo, ensuring activity aligns with the wider marketing calendar and key trading periods.
• Assist with growing the email database and supporting automated email flows to help improve customer engagement, repeat purchase rate, customer lifetime value and revenue.
• Work with internal teams to create relevant media for paid ads, including but not limited to META and Pinterest.
• Support the merchandising of websites and apps in line with sales data, seasonal demand, product priorities and customer behaviour.
• Work with IT and UX teams to help brief website changes, product page updates and customer journey improvements.
• Use GA4, sales data and customer feedback to assist with recommendations to improve onsite conversion, basket value and the overall customer experience.
• Write product descriptions, website copy, campaign copy and social captions, ensuring content is engaging, accurate and aligned with the brand.
• Support with product uploads where required, ensuring product information, imagery and pricing are correct.
• Assist with product development by reviewing customer feedback, reviews, sales data and seasonal gifting trends.
• Support the planning and execution of product launches, seasonal campaigns and peak trading activity across channels.

Requirements

• 2+ years experience in a marketing, ecommerce, CRM, or social media role.
• 1+ year experience using Klaviyo or a similar email marketing platform.
• Good understanding of ecommerce, customer journeys and online merchandising.
• Confident using data and analytics tools such as GA4 to support recommendations.
• Strong copywriting skills across product descriptions, website copy, email and social content.
• Experience supporting or executing marketing campaigns across multiple channels.
• Good understanding of TikTok, Instagram and Facebook.
• Comfortable creating content, hosting TikTok Lives and working with creators or affiliates.
• Highly organised, with strong attention to detail and the ability to manage multiple tasks and deadlines.
• Creative, commercially aware and confident working in a fast-paced ecommerce environment.

Preferred

• Proactive, creative and full of ideas.
• Commercially minded and customer-focused.
• Strong communicator who can work well with internal teams and external partners.
• Passionate about gifting, ecommerce, seasonal campaigns, social media and brand growth.

Benefits

• Company pension
• Employee discount
• Free parking
• On-site parking