Responsibilities

• Creating and supporting content for social media, email marketing and digital campaigns
• Engaging with customers on Facebook, Instagram and other social media platforms
• Responding to customer service queries received through social media
• Posting, monitoring and responding to customer reviews on relevant review platforms
• Supporting the planning and creation of daily social media posts
• Assisting with product launches, seasonal campaigns and promotions
• Reviewing and assisting with email marketing content
• Checking content before it goes live to ensure accuracy and quality
• Compiling and reviewing social media statistics across various platforms
• Updating product information across B2C and B2B websites

Requirements

• Strong equestrian knowledge or hands-on equestrian experience
• Genuine interest in horses, riders and equestrian products
• Excellent written and verbal communication skills in English
• Strong attention to detail
• A confident and professional communication style
• Good organisation skills
• A creative eye for content, images and brand presentation
• Confidence using digital platforms and learning new systems
• A reliable, proactive and structured working style
• High levels of empathy, integrity and accountability

Preferred

• Experience in digital marketing
• Social media content
• Email marketing
• Website content management
• E-commerce
• Product launches
• Copywriting
• Customer engagement
• Content creation
• Photography or photo shoot coordination

Benefits

• Employee discount
• On-site parking
• Casual dress
• Involvement in campaigns, product launches, photo shoots and digital content projects
• Opportunity to develop within a recognised equestrian brand