Responsibilities

• Owning seamless delivery across your client portfolio — on brief, on budget, on time — and holding the standard across SEO, Paid Media, Content, and PR teams
• Building deep, trusted relationships with clients — immersing yourself in their goals, pain points, and competitive landscape
• Leading meaningful, commercially focused client conversations that uncover growth opportunities and strengthen stakeholder trust
• Identifying and progressing upsell, cross-sell, and referral opportunities in collaboration with your Senior Account Manager
• Owning Statements of Work, delivery timelines, and risk management — escalating early, resolving fast
• Developing strategy sessions, key account plans, and performance reviews that position Receptional as the agency that truly gets iGaming
• Leading onboarding for new clients alongside the Senior Account Manager and service leads — setting the tone from day one
• Using AI and automation to keep client services processes sharp, freeing your time for what really matters: the relationships

Requirements

• Proven experience managing client accounts in a digital marketing environment — agency-side strongly preferred
• Confident, consultative communicator with a track record of building strong, lasting client relationships
• Broad knowledge across core digital channels — SEO, PPC, Content, and PR — and how they work together
• Sharp commercial instincts: you spot upsell and cross-sell opportunities naturally and know how to bring them to life
• Working knowledge of AI platforms and how they're shaping digital marketing workflows
• Highly organised — you manage multiple accounts, deadlines, and stakeholders without things slipping
• Entrepreneurial spirit: you don't wait to be asked, you bring ideas and make things happen

Preferred

• iGaming or regulated-sector experience — we'll get you up to speed if not
• Experience developing proposals, opportunity documents, or account growth plans
• Familiarity with integrated campaign delivery across multiple specialist teams

Benefits

• Health and Wellbeing: Free annual health checks, flu jabs, and eye tests. Access to mental health first aiders, confidential counselling sessions, a cycle-to-work scheme, and five paid sick days on top of SSP.
• Time That's Yours: 25 days holiday (plus bank holidays) rising to 30 with tenure, your birthday off, flexible working hours, hybrid and remote options, and two weeks working abroad. Enhanced maternity and paternity pay, and work that fits around your life, not the other way around.
• Growth and development: Defined career pathways, personal development plans, and regular appraisals so you always know where you stand and what's next. Team training budgets, a Training Academy, an AI-powered learning platform, and a genuine commitment to promoting from within.
• Pay and Rewards That Reflect Your Work: Competitive salaries benchmarked annually, a company bonus paid twice a year, enhanced pension contributions as your career develops, a Long-Term Incentive Plan, and generous referral bonuses. Good work gets rewarded here.
• Recognition: Monthly MVP Award (£100), Values Champion recognition (£25 plus a prize wheel spin up to £100), and an annual Player of the Season award (up to £250). Weekly shout-outs and appreciation from colleagues and managers are just part of how we work.
• Volunteering: Two paid volunteering days
• Other benefits: Regular Lunch 'n' Learns, quarterly off-sites, monthly socials, an annual charity partnership chosen by the team, and an AI Taskforce putting innovation in everyone's hands.