Responsibilities

• Lead and manage the website and app content team, providing guidance, support, and development opportunities
• Run the end-to-end process for all website and app content, from ideation, briefing, approval and builds, collaborating cross-functionally to drive operational excellence
• Ensure all website and app content, globally, (homepages, PDPs, PLP, story pages) is aligned with the trade and marketing strategies and priorities - balancing BAU activity, product and digital campaigns and localisation nuances
• Collaborate with CX team to determine onsite and in app customer journeys, delivering Figma flows for content and creative teams to follow when briefing and building
• Responsible for approving all website and app assets before delivery and all builds before go live
• Monitor and analyse the performance of digital content across site and app, using data-driven insights to proactively optimise live and future content
• Partner with Product and Engineering teams to deliver new and evolve existing functionality, leading a team that brief, build and publish across the website and app
• Liaise with external vendors to optimise the use of their tools and ensure appropriate allocation of budget for each
• Key stakeholder within digital to plan and deliver the digital 360 content calendar and NPD campaigns, leading on the website and app ideation and retrospective analysis

Requirements

• Minimum 6 years of experience managing digital content across e-commerce websites and apps
• Experience partnering with technology and CX teams with a track record of delivering innovative digital solutions and improving customer journeys
• Strong understanding of CMS platforms (Contentful experience highly desirable)
• Comfortable working in a fast-paced, continually adapting environment with multiple moving projects and targets
• Ability to prioritise tasks, forward think and manage own time is imperative
• Thinks both highly creatively and commercially with an innovative flare
• Highly organised, with attention to detail and strong project management skills
• Genuine, patient, malleable, enthusiastic and positive attitude
• Experience managing a multi-skilled team
• Eager to learn and values continued self-development and the development of others

Benefits

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We\'re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!