Responsibilities

• Support the Customer Communications and Marketing Manager in planning, developing, delivering, and evaluating agile, effective, and informed digital communications strategy and activity.
• You’ll lead on the planning, creation, execution, and evaluation of our digital communications, including a digital editorial calendar.
• Oversee the management of analytics tools and digital platforms, including website CMS, intranet, CRM, and social media.
• Make sure our digital communications are accessible, clear, concise, useful, and engaging.
• Lead on shaping and delivering customer‑facing digital communications that are relevant and timely, while meeting WCAG standards, prioritising inclusive and accessible design, and ensuring every user can easily understand and act on the information we provide.
• Use insight, data, and user research to build a deep understanding of our diverse customer base, their behaviours, digital habits, and communication needs, ensuring all digital activity is shaped around what matters most to them.
• Create digital content in a range of formats, including producing and editing videos and leading on photography, to ensure brand guidelines are adhered to and we fulfil the diverse communications needs of our varied audience base.
• Lead on the evaluation of our digital communications activity, helping us understand the impact we’re having through our digital communications, so we can constantly refine it to improve engagement.

Requirements

• Must possess a valid Full UK Driving Licence with access to vehicle.

Preferred

• Has a creative eye and the ability to create, design and produce cut through communications.
• Brilliant understanding of digital communications channels.
• An understanding of content design principles and a user-centred approach to communication, information, and design.
• Can work in a fast-paced environment with ability to plan and prioritise.
• Is proactive and highly productive.
• Has a growth mindset and the ability to drive positive change.
• Can enable great collaboration with colleagues and teams.

Benefits

• Salary - £45,666 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.