Responsibilities

• Deliver the highest standard of professional and compassionate customer service to families, visitors, Funeral Directors and celebrants.
• Provide reassurance and support to families during highly emotional and sensitive periods, ensuring every interaction is handled with empathy, dignity and respect.
• Greet customers warmly and ensure all enquiries are managed accurately, professionally and sensitively.
• Ensure consistent delivery of our “Client Service Promise” and GreenAcres “Way of Working”.
• Liaise with families, celebrants, Funeral Directors and suppliers to coordinate services and ensure all arrangements are delivered to a high standard.
• Assist with hospitality requirements during services, including refreshments and catering arrangements.
• Consult with grounds teams to ensure burial and ashes plots are prepared appropriately prior to family arrival.
• Support the smooth running of Park operations and deputise for the Deputy Park Manager or Park Manager where required.
• Transport documentation or materials to local crematoria where necessary.
• Provide compassionate support to consumers throughout their bereavement journey through telephone, email and digital communication.

Requirements

• Excellent interpersonal and communication skills.
• Driven to providing exceptional customer service, with at least 2-3 years of customer service experience.
• A passion for supporting our families and community, always showing empathy and respect.
• Computer literate/data entry – (training will be provided on our internal systems).
• Full (Manual) Driving Licence required.

Preferred

• Experience: 2 years (preferred)
• 2-3 years of customer service experience
• A passion for supporting our families and community, always showing empathy and respect.

Benefits

• Opportunity to make a meaningful impact within the bereavement sector, supporting families through some of the most important and emotional moments in their lives whilst promoting sustainability and GreenAcres’ natural approach to memorialisation.
• Supportive work environment and opportunities for professional growth.
• Exceptional holiday entitlement - 33 days inclusive of bank holidays
• Enhanced Pension 6% Employer & 3% Employee
• Life Assurance
• Employee Assistance Programme
• Employee Healthcare Plan
• Company Sick Pay
• Bicycle to Work Scheme / Home and Tech Scheme and discounts at retailers
• Free parking on site