Customer Relationship Management Executive

Milton Keynes, UK (On-site)

£28K/yr – £32K/yrEntry LevelFull time

Posted 6 weeks ago

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Job Summary

Own frontline customer engagement in UK face-to-face campaigns with a path to leadership through daily coaching, focusing on rapport, query resolution, and meeting daily targets.

  • Customer Engagement: Represent UK brands face-to-face through residential campaigns and events.
  • Lead Generation & Sales: Learn psychology of communication to acquire new customers and hit daily targets.
  • Leadership Development: Daily coaching to move into mentorship and campaign management roles.

Job Description

Responsibilities

  • Customer Engagement: Represent leading UK brands face-to-face through interactive residential campaigns and events.
  • Brand Advocacy: Build rapid rapport with members of the public, effectively answering queries and delivering excellent customer service.
  • Lead Generation & Sales: Learn the psychology of communication to acquire new customers, generate leads, and hit daily performance targets.
  • Leadership Development: Participate in structured daily coaching to transition into team leadership, mentorship, and campaign management roles over time.

Requirements

  • The Ultimate "People Person": You are outgoing, empathetic, comfortable speaking with people from all walks of life, and great at building instant rapport.
  • A Student Mindset: You are highly coachable, eager to learn new industry skills, and handle feedback beautifully.
  • Goal-Focused: You thrive on targets and love seeing your day-to-day efforts translate directly into your earning potential.
  • Positive Energy: You bring an enthusiastic, supportive attitude to the office and love contributing to a thriving team culture.
  • Must be 18+ and fully eligible to work in the UK.
  • Please note: We are unfortunately unable to accept student visas (including Tier 4/Student Route) for this position.

    Benefits

    • Uncapped Earnings: Take control of your income. Your financial rewards directly match your work ethic and daily results.
    • Travel & Office Perks: Access to national and international travel opportunities, performance competitions, and weekly team social events.
    • 1-on-1 Mentorship: Step-by-step guidance from established industry professionals to build your commercial confidence from day one.
    Relay Direct logo

    Relay Direct

    Welcome to Relay Direct — where growth isn't just a goal, it's a way of life.We’re a place where ambition meets opportunity and potential becomes performance.We help businesses grow by delivering personalized, high-impact customer acquisition strategies designed to attract new customers, build trust, and drive loyalty.Our strength lies in investing in people — developing talent from the ground up, sharpening skills, and creating real leadership opportunities.Through modern, innovative methods and face-to-face engagement, we create meaningful connections that lead to real, lasting business growth.

    Founded in 2021
    Watford, England, GBR
    41 employees (6 in marketing)

    Traffic Signals

    Monthly Visitors
    3.4K
    Traffic Source Mix
    Search
    53.5%
    Direct
    33.9%
    Referral
    7.1%
    Social
    4.2%
    Paid
    1.1%

    Headcount Trend

    Current headcount: ~41

    Marketing Team

    Marketing Team Size
    6 (15% of company)
    Marketing Roles Posted (Last 30 Days)
    9