Responsibilities

• Customer Success Platform Management
• Data Integration & Insights
• Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services

Requirements

• Hands-on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes.
• Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion.
• Strong understanding of customer lifecycle management, segmentation and data-driven engagement.
• Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance.
• Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business.
• A proactive, hands-on mindset with a strong focus on execution, ownership and continuous improvement.
• A passion to deliver best-in-class customer experience and customer engagement.

Benefits

• Competitive salary
• Private healthcare for you and your family
• Pension scheme
• Flexible working options including working from home or our Marylebone office
• 60 days’ work anywhere, even outside the UK if you want
• 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
• Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
• Employee Assistance Programme and wellbeing portal