Customer Marketing Executive

London, UK (Unknown)

Salary Not AvailableMid Level1+ years expPermanent

Posted 10 days ago

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Job Summary

Own end-to-end retention marketing initiatives from churn management to winback and self-serve enablement, partnering with Customer Marketing Manager and customer service to improve subscriber lifetime value.

Focus on voluntary and involuntary churn, renewals, and communications optimization
Analyze retention data and report KPIs weekly/monthly

Job Description

Responsibilities

Retention marketing strategies
Work with Customer Marketing Manager to implement retention strategies for new and existing subscribers throughout the subscriber life time encompassing:
Voluntary churn initiatives encompassing cancel saves and exit strategies
Involuntary churn initiatives
Winback
Price rise
Renewal reminders
Customer Satisfaction/bureau management
To be the voice of the customer
Build and maintain strong working relationships with customer service partners

Requirements

1–2 years of experience in a Marketing role, ideally in a recurring revenue business
Proven track record of analysing campaign metrics and using those insights to drive growth.
A natural flare with writing and communicating (fluency in English is essential)
Collaborative: Ability to build strong relationships with stakeholders across editorial, tech, and marketing departments.
Intuitive and problem solver: Positive, energetic, can-do attitude and naturally intuitive, a creative problem solver, questions the norm
Able to work effectively to tight deadlines, multi-task and stay calm under pressure
Proficiency in MS Office including expert Excel and PowerPoint skills

DMG Media

LUV Infinity Group is an exciting UK based umbrella company for a multitude of brands, ranging from nightclubs, bars to restaurants all over the United KingdomLUV Infinity Group has a firm Impression on the UK Nightlife and hospitality industry with our venues bringing thousands of smiles to customers faces every day since 2009; and we only continue to expand and grow today.We pride ourselves on thinking outside of the box, being innovative within our ideas & providing the best quality product across each and every diverse brand that we have created.Focusing at the heart of our business, our people; we believe a successful business begins with the people who operate it & we continually reinvent the wheel when it comes to what makes us good employers – this is what drives us.

Founded in 2009

Bristol, England, GBR

31 employees (4 in marketing)

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